Lost & Damage Items Policy 

At K Boutique & Accessories, we understand how frustrating it can be when an order goes missing. We're here to help you every step of the way to resolve any issues with lost packages. Your satisfaction is our priority.

Frequently asked questions about lost & damage items

We aim to make the process of locating a lost item as smooth as possible. Below are answers to common questions about lost packages and how we can assist you.

What should I do if my package doesn't arrive?

If you do not receive your item or if your item is damaged through transit.  Then please contact us via email. Our team monitors emails during business hours, Monday to Friday, from 9 AM to 5 PM, and will promptly assist you.

How can I report a lost item and what information do you need?
To report a lost item, please provide your name, delivery address, order number, and a description of the item you ordered. This information is crucial for us to investigate with the courier.

What happens if my item is confirmed lost or damaged?

If the ordered item is confirmed as truly lost by the courier service we use, a full refund will be issued to you due to the inconvenience of not receiving your item.  If the item is damaged depending on the severity of the damage. Then an  agreed refund amount will be given.  

Need further assistance?

We are dedicated to ensuring your complete satisfaction. If you have any more questions or require additional support regarding a lost item, please do not hesitate to reach out to us.